Mattress Protector Company Australia
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Questions about a product, your order or a delivery? We are happy to help.

If you have a question about the delivery of your order and have a tracking number, try the track your parcel page first. The shipping guide answers most questions about how and when an order ships.

For anything else, email us. A person answers seven days a week, usually within one business day. If you are chasing an order, include your order number and the email address you used at the checkout and we can find it straight away.

Company information

Mattress Protector Company Australia [mattressprotectors.net.au] is a division of Caruso Consulting Co Ltd, trading in Australia as BuyFactory Direct Pty Ltd. Full business details, so you always know exactly who you are buying from.

  • Trading nameMattress Protector Company Australia
  • Legal entityBuyFactory Direct Pty Ltd
  • ABN30 656 628 938
  • Australian administration officeSuite 307, Norwest Central, 12 Century Circuit, Norwest NSW 2153, Australia
  • Emailtheteam@customersupport.care
  • International call centre+66 (0) 98 391 3877
  • Payment methodsCard payment and PayPal

Orders over $75 ship free across Australia; below that the only option is Express Delivery at $25. See Shipping and Refunds and Returns for the full detail.

After introducing our Eco Pack packaging, we set ourselves the goal of working closely with our delivery providers to reduce our carbon emissions footprint. Thank you for being part of our journey to a brighter, greener future.

Questions about contacting us

Can I machine wash your mattress protectors?

Yes, all of our mattress protectors and mattress covers are fully machine washable. We recommend washing your mattress protector on a warm gentle cycle with mild detergent and tumble drying on a low heat setting. Our waterproof mattress protectors retain their waterproof properties even after repeated machine washing, so your mattress stays protected wash after wash.

Do you offer mattress protectors for children's beds and cot mattresses?

Yes, we supply waterproof mattress protectors for cot mattresses, bassinet mattresses, toddler beds, and single beds across Australia. Our children's mattress protectors are especially popular with parents because they provide reliable waterproof bed protection against bed-wetting, nappy leaks, and spills. Every children's mattress cover is hypoallergenic, breathable, and free from harsh chemicals.

How do I contact your mattress protector company?

You can contact our mattress cover company directly through the contact form on this page, or by emailing theteam@customersupport.care. Whether you have questions about our waterproof mattress protectors, need help choosing the right mattress cover size, or want to discuss a bulk or wholesale order, our team is ready to help. We aim to respond to all enquiries within one business day.

Are your mattress protectors safe for people with sensitive skin?

Yes, all of our mattress protectors are hypoallergenic and free from harsh chemicals, vinyl, and PVC. Our mattress covers are safe for people with sensitive skin, eczema, and contact allergies. Many of our mattress protectors are also tested to international safety standards. Contact our mattress cover company and we can recommend the most suitable mattress protector for your needs.

What does a mattress cover company actually do?

A mattress cover company designs, manufactures, and supplies high-quality mattress protectors and mattress covers to both retail customers and commercial clients. This includes waterproof mattress protectors, hypoallergenic mattress covers, fitted mattress protectors, and fully encased mattress encasements, all built to protect your mattress from spills, stains, dust mites, allergens, and general wear.

How do I put a fitted mattress protector on my bed?

Our fitted mattress protectors are designed to go on your bed just like a fitted sheet. Simply stretch the elasticated skirt over each corner of your mattress and smooth the surface flat. The mattress protector sits directly on top of your mattress, and your regular fitted sheet goes over the top of the mattress protector. This makes the mattress cover virtually undetectable while providing full waterproof and allergen protection.

Are your mattress covers breathable and comfortable to sleep on?

Yes, our mattress protectors are whisper-quiet, breathable, and comfortable. Unlike older-style plastic mattress covers, our modern mattress protectors use advanced fabric technology that allows air to circulate while blocking liquids. You will not hear any crinkling or rustling when you move during the night.

How do I choose the best mattress protector for my bed?

Choosing the best mattress protector depends on your priorities. If you need liquid protection, choose a waterproof mattress protector. If allergies are your main concern, look for a hypoallergenic mattress cover with dust mite barrier technology. For maximum protection, consider a fully encased mattress encasement. Contact our team and we will help you select the perfect protector for your needs.

Can I use a mattress protector on a memory foam mattress?

Absolutely. Our fitted mattress protectors work perfectly on all mattress types, including memory foam mattresses, latex mattresses, innerspring mattresses, hybrid mattresses, and mattress-in-a-box products. The deep-pocket fitted design stretches to accommodate mattresses of varying depths.

Do your mattress protectors protect against bed bugs?

Our fully encased mattress encasements provide effective bed bug protection by sealing your entire mattress inside a zippered barrier. This prevents bed bugs from entering or escaping the mattress. For accommodation providers such as hotels, motels, and backpackers, a bed bug proof mattress encasement is an important investment for pest prevention.

What is the best mattress protector for bed-wetting?

For bed-wetting protection, we recommend a fully waterproof fitted mattress protector or a fully encased mattress encasement. These mattress covers provide a complete liquid barrier that prevents any moisture from reaching your mattress. Our waterproof mattress protectors are popular with families managing childhood bed-wetting and aged care facilities dealing with incontinence.

Can a mattress cover help prevent mould and mildew on my mattress?

Yes, a waterproof mattress protector is one of the most effective ways to prevent mould and mildew growth inside your mattress. Our waterproof mattress covers block moisture from penetrating the mattress, while their breathable design allows trapped moisture to evaporate, reducing the conditions that lead to mould, mildew, and bacteria growth.

Do you offer a cooling mattress protector for hot sleepers?

Yes, we offer cooling mattress protectors specifically designed for hot sleepers. Our cooling mattress covers use advanced temperature-regulating fabrics that draw heat and moisture away from your body while you sleep. These cooling mattress protectors are ideal for the warmer summer months or for anyone who tends to overheat during sleep.

Do you sell pillow protectors as well as mattress protectors?

Yes, in addition to our full range of mattress protectors, we also supply waterproof pillow protectors. Our pillow protectors provide the same hypoallergenic, dust mite, and waterproof protection as our mattress covers, helping you create a fully protected, hygienic sleep environment.

Is a mattress protector the same as a mattress topper?

No, a mattress protector and a mattress topper serve different purposes. A mattress protector is a thin, protective layer designed to shield your mattress from spills, stains, dust mites, allergens, and wear. A mattress topper is a thicker padded layer that changes the comfort or firmness of your mattress. If you use both, the correct order is mattress, then topper, then mattress protector, then your fitted sheet.

What fabrics are your mattress protectors made from?

Our mattress protectors are available in a variety of premium fabrics including soft cotton terry, eco-friendly Tencel, naturally hypoallergenic bamboo, and high-performance polyester blends. Each fabric option features a waterproof membrane backing to protect your mattress while maintaining breathability and a soft, comfortable sleeping surface.

Do your mattress covers ship Australia wide?

Yes, we deliver mattress protectors and mattress covers to all addresses across Australia. Whether you are in Sydney, Melbourne, Brisbane, Perth, Adelaide, Canberra, Gold Coast, Newcastle, Wollongong, Geelong, Hobart, Darwin, our mattress cover company ships directly to your door. Most orders are dispatched promptly, with delivery typically one to five business days.

What size mattress protectors are available?

Our range covers the standard Australian bed sizes. The waterproof protector comes in Single, Double, Queen and King; the bamboo protector and the mattress bags add California King. Each one has a deep-pocket fitted design, and every size on the product page carries its centimetres so you can measure rather than guess.

How often should I replace my mattress protector?

We recommend replacing your mattress protector every two to three years under normal household use, or sooner if you notice any signs of wear, thinning, or loss of waterproofing. In commercial environments such as hotels or rest homes, mattress covers may need to be replaced more frequently.

Can I order custom-size mattress protectors from your company?

Yes, we can accommodate custom-size mattress protector orders for non-standard beds, caravans, campervans, boats, and specialty mattresses. Contact our mattress cover company with your exact measurements and we will provide a quote for a custom-fitted waterproof mattress protector.

Why should I buy a mattress protector?

A mattress protector is one of the smartest bedding investments you can make. Mattresses are especially susceptible to moisture buildup, mould growth, and dust mite infestations. A quality mattress cover protects your mattress from spills, sweat, allergens, and stains, keeping it fresh, hygienic, and in warranty-compliant condition. A good mattress protector can extend the life of your mattress by years.

Are your waterproof mattress protectors truly 100% waterproof?

Yes, our waterproof mattress protectors feature a fully sealed waterproof membrane that provides 100% liquid-proof protection for your mattress. This waterproof barrier blocks spills, sweat, bodily fluids, and accidental bed-wetting from reaching your mattress, while remaining breathable and comfortable to sleep on.

What payment methods do you accept for mattress protector orders?

We accept all major payment methods including Visa, Mastercard, PayPal, Apple Pay, and Google Pay. All payments are processed securely through our encrypted checkout system. For wholesale or bulk orders, we can also arrange direct bank transfer or invoice payment.

Do you supply mattress protectors to rest homes and aged care?

Yes, we supply commercial-grade waterproof mattress protectors to rest homes, aged care facilities, hospitals, and healthcare providers across Australia. Our mattress covers are designed to withstand frequent industrial laundering while maintaining their waterproof barrier and hypoallergenic properties.

Do your mattress protectors help with dust mite allergies?

Absolutely. Our hypoallergenic mattress protectors create an effective barrier against dust mites, allergens, bacteria, and mould, making them an ideal choice for allergy sufferers. Our mattress protectors are particularly popular with families managing asthma, eczema, and hay fever symptoms.

Will a mattress protector void my mattress warranty?

No , in fact, using a mattress protector actually helps preserve your mattress warranty. Most mattress manufacturers require a mattress protector to be used as a condition of their warranty. A stained or damaged mattress is often excluded from warranty claims.

Do you supply mattress protectors to hotels and accommodation providers?

Yes, our mattress cover company works with hotels, motels, Airbnb hosts, holiday parks, backpackers, and short-term rental operators who need reliable, commercial-grade protection that can handle frequent washing and guest turnover. We offer bulk and wholesale pricing for accommodation providers.

What types of mattress protectors do you sell?

We supply a wide range of mattress protectors including waterproof fitted mattress protectors, fully encased mattress encasements with zippered closures, hypoallergenic mattress covers, bamboo mattress protectors, cotton terry mattress covers, and cooling mattress protectors. We also supply cot mattress protectors, bassinet mattress protectors, and pillow protectors.

Do your mattress protectors come with a warranty?

Yes, our mattress protectors come with a manufacturer's warranty covering defects in materials and workmanship. Warranty terms may vary depending on the specific product. We stand behind the quality of our mattress covers and are committed to resolving any issues that arise.

What is the difference between a mattress protector and a mattress encasement?

A fitted mattress protector covers the top and sides of your mattress like a fitted sheet. A mattress encasement is a fully enclosed zippered cover that seals your entire mattress on all six sides, providing complete protection against bed bugs, allergens, and moisture. A mattress encasement is the gold standard for bed bug prevention and allergy sufferers.