Terms and Conditions
Last updated 2 September 2026. This page is Mattress Protector Company Australia's own policy, written in plain English. It is not legal advice.
1. Acceptance of Terms
By accessing or using our website, placing an order, or using any of our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our website or services.
2. Definitions
- "Company", "we", "us", "our" refers to the operator of this website and online store.
- "Customer", "you", "your" refers to the individual or entity using our website or purchasing our products.
- "Products" refers to the goods listed for sale on our website.
- "Website" refers to our online store and all associated pages.
3. Products and Descriptions
We make every effort to ensure product descriptions, images, and specifications are accurate. However, we do not warrant that product descriptions or other website content is accurate, complete, or error-free. Colours and appearances may vary slightly from images displayed on screen due to monitor calibration differences.
We reserve the right to modify or discontinue any product at any time without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of products.
4. Pricing and Payment
All prices are displayed in the local currency applicable to your region. Prices are subject to change without notice. We reserve the right to correct pricing errors at any time. If a pricing error is discovered after you have placed an order, we will notify you and give you the option to confirm your order at the correct price or cancel it for a full refund.
Payment must be made in full at the time of ordering. We accept major credit cards, debit cards, and other payment methods as displayed at checkout. All transactions are processed securely by our payment providers.
5. Orders and Contract Formation
Submitting an order constitutes an offer to purchase. A binding contract is formed when we confirm your order by email. We reserve the right to refuse or cancel any order at our sole discretion, including where products are out of stock, pricing errors have occurred, or we suspect fraudulent activity.
6. Shipping and Delivery
Shipping times and costs are set out in our Shipping Policy. Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control. Risk of loss and title for products passes to you upon delivery.
7. Consumer Guarantees
Our products come with guarantees that cannot be excluded under Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
8. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, images, product descriptions, and software, is the property of the Company or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.
9. User Conduct
You agree not to use our website to:
- Violate any applicable laws or regulations
- Transmit any harmful, offensive, or fraudulent content
- Attempt to gain unauthorised access to any part of our website or systems
- Interfere with the proper functioning of the website
- Collect personal information about other users without their consent
10. Disclaimer of Warranties
To the maximum extent permitted by law, our website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components.
11. Limitation of Liability
To the maximum extent permitted by applicable law, our total liability to you for any claim arising out of or in connection with these terms shall not exceed the amount you paid for the products giving rise to the claim. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
Nothing in these terms limits or excludes liability that cannot be excluded under Australian Consumer Law or other applicable legislation.
12. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your access to or use of the website, your violation of these terms, or your infringement of any third-party rights.
13. Privacy
Your use of our website is also governed by our Privacy Policy, which is incorporated into these Terms and Conditions by reference.
14. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Australia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Australia.
15. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes acceptance of the revised terms.
16. Contact
For any questions regarding these Terms and Conditions, please contact us through the contact page.
Contact
If anything here is unclear, email theteam@customersupport.care before you order and a person will answer, usually within one business day. You can also use the contact page.