About Mattress Protector Company Australia
Waterproof and bamboo mattress protectors, incontinence bed pads and mattress bags for moving, delivered across Australia.
What we do
Mattress Protector Company Australia is the Australian store of the Mattress Protector Company network, a division of Caruso Consulting Co Ltd. We are a family business with more than fifteen years behind us, we sell online only, and we deliver direct to homes, aged care providers and property managers across Australia from an administration office in Norwest, New South Wales.
The range is deliberately narrow. Two mattress protectors, one with a cotton terry surface and one in bamboo viscose, both waterproof and both machine washable. A washable incontinence bed pad that goes over the sheet. A heavy tarpaulin mattress bag for a move or for storage. That is the shop, and we would rather do four things properly than forty adequately.
How we work
Prices are in Australian dollars, and the figure on the product page is the figure the checkout takes. Delivery is free across Australia on orders over $75; below that the only option is Express Delivery at $25, which you can also choose on any order if you would rather not wait.
Orders are dispatched within 1 to 2 business days and tracked to your door in 3 to 7. If something turns up faulty or damaged, the Australian Consumer Law covers you: we put it right at no cost and we pay the return postage.
Not sure which protector suits your mattress, or how deep a mattress the skirt will take? Email theteam@customersupport.care before you buy and a person will answer.
What we claim, and what we do not
Bedding attracts big promises, so it is worth being plain. These are household textiles, not medical devices. A protector keeps liquid off a mattress and a bed pad catches what happens at night; neither treats or prevents anything, and we publish no health claim for either. The waterproof protector's listing states OEKO-TEX STANDARD 100 testing for harmful substances, which is the supplier's statement rather than ours, and no certificate number is published so we do not quote one. If incontinence is new or has changed, that is a conversation for a doctor or a continence nurse rather than a shopping decision.
Eco packaging
After introducing our Eco Pack packaging, we set ourselves the goal of working closely with our delivery providers to reduce our carbon emissions footprint. It is a work in progress rather than a finished claim, and every order you place is part of it. There is also a voluntary $11 carbon offset you can add at the checkout if you want to; nothing on this site requires it.
What we sell
Waterproof mattress protector
Cotton terry over a thin polyurethane membrane, with a fitted skirt for a mattress up to 40cm deep. Single, Double, Queen and King, in black or white.
Bamboo mattress protector
The cooler of the two to sleep on: bamboo viscose over the same kind of waterproof layer, with deep elastic pockets. Five sizes, up to California King.
Incontinence bed pads
A washable absorbent pad with a waterproof backing that lies over the sheet, so a bad night means changing a pad rather than remaking a bed.
Mattress bags for moving
Thick tarpaulin with eight reinforced handles and a full length zip, sized to the mattress. Reusable, so it does the move and then does the storage.
Frequently asked questions
Why should I choose your company as my mattress protection supplier?
Because we specialise in this category, maintain quality standards, offer fair prices, ship quickly, and actually care about whether our products perform well for you. We are not a faceless corporation; we are a focused family business that does one thing and does it well.
What quality standards do your mattress protectors meet?
Our protectors are designed to meet or exceed industry standards for waterproofing, breathability, and durability. We test extensively for real-world performance, not just lab conditions.
Can you handle large commercial orders?
Yes. We are set up to fulfil bulk orders for property managers, healthcare facilities, retirement homes, and other institutions that need mattress protection at scale.
What certifications do your mattress protectors have?
Our products meet relevant safety and quality certifications for textile products. We are happy to provide specific certification details for any product line upon request.
What are your shipping costs?
Shipping costs are calculated based on your location and order size. We offer competitive rates and often have free shipping promotions for orders over certain amounts.
Do you offer express or rush shipping?
Yes, express shipping options are available at checkout if you need your mattress protector quickly.
What sizes do you stock as a mattress protector supplier?
We stock all standard sizes: Single, Double, Queen, King and California King. For commercial or special orders, we can often accommodate custom sizing requirements.
Can I buy directly from your company or do I need to go through retailers?
You can buy directly from us through our online store, which means better prices and direct customer support. We have eliminated the middleman so you get manufacturer-quality at fair prices.
What if I have a problem with my mattress protector?
Contact us directly. We stand behind our products and will work with you to resolve any issues, whether that is replacement, refund, or troubleshooting the problem.
How do I place an order with your mattress protector store?
Simply browse our online store, select your size and quantity, and check out. It is straightforward with no complicated ordering process or hidden fees.
How do you ensure consistent quality across your product range?
We maintain strict quality control protocols with our manufacturing partners and regularly audit production to ensure every protector meets our standards.
Can I speak to someone about commercial or wholesale needs?
Yes. Reach out through our contact page or email us at theteam@customersupport.care, and we will connect you with someone who handles commercial accounts and bulk orders.
What makes your mattress protector company different from others?
We focus exclusively on mattress protection, which means we have spent years perfecting our products rather than spreading ourselves thin across dozens of bedding categories.
Do you ship Australia wide?
Yes. We ship to all locations across Australia including all capital cities, regional areas, and remote locations. Bulk orders are dispatched promptly and delivered via reliable courier services.
Do you provide customer support after purchase?
Yes. We are available to answer questions about care, washing, troubleshooting, or anything else. You are not just buying a product; you are getting ongoing support.
Can businesses set up accounts for regular ordering?
Yes, we can establish business accounts for companies with ongoing mattress protector needs. Contact us to discuss terms and streamlined ordering.
Do you provide product samples for commercial buyers?
For qualified commercial enquiries, we can often provide samples so you can evaluate quality before committing to larger orders.
Do you test your products before selling them?
Absolutely. Every product line goes through rigorous testing for waterproof integrity, breathability, durability through washing cycles, and overall performance.
Are you a manufacturer or just a retailer?
We work directly with carefully selected manufacturing partners, which allows us to control quality standards while keeping prices competitive.
How quickly can you fulfil orders?
Most orders ship within 1 to 2 business days. We maintain good inventory levels so we can get protectors to customers quickly rather than making you wait for backorders.
How long has your company been in the mattress protection industry?
We have been specialising in mattress protectors and bedding protection solutions for over 15 years, constantly refining our products based on customer feedback and the latest material technology.
Can I track my order?
Yes. Once your order ships, you will receive tracking information so you know exactly when to expect your delivery.
Do you supply mattress protectors to hotels and accommodation providers?
Absolutely. We work with hotels, motels, Airbnb hosts, and vacation rental managers who need reliable, commercial-grade protection that can handle frequent washing and guest turnover.
Do you offer wholesale or bulk pricing?
Yes, we work with hotels, property managers, healthcare facilities, and other businesses that need mattress protectors in quantity. Contact us for bulk pricing and commercial solutions.
Are your mattress protectors safe and non-toxic?
Yes. We avoid PVC, vinyl, and harmful chemicals. Our protectors use modern polyurethane membranes that are free from toxic off-gassing and safe for your family, including children and pets.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your mattress protector, we will work with you to make it right. Clean, undamaged products can be returned for refund or exchange.
Everything we promise is written down: