Privacy Policy
Last updated 2 September 2026. This page is Mattress Protector Company Australia's own policy, written in plain English. It is not legal advice.
1. Introduction
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase from our online store. By using our website, you consent to the practices described in this policy.
This policy complies with the Australian Privacy Act 1988, the Privacy Amendment (Enhancing Privacy Protection) Act 2012, the EU General Data Protection Regulation (GDPR) where applicable, and the data and advertising policies of Google and Meta (Facebook).
2. Information We Collect
2.1 Information You Provide Directly
- Full name and billing/shipping address
- Email address and phone number
- Payment information (processed securely by our payment provider , we do not store card details)
- Order history and purchase details
- Communications you send to us
2.2 Information Collected Automatically
- IP address and browser type
- Pages visited, time on site, and referring URLs
- Device type and operating system
- Cookie identifiers and session data
- Clickstream and interaction data
3. How We Use Your Information
- To process and fulfil your orders and send order confirmations
- To communicate about your orders, queries, and returns
- To improve our website, products, and customer experience
- To send you promotional emails and offers (with your consent, and with an easy opt-out)
- To detect and prevent fraud
- To comply with legal obligations
- To analyse website traffic and shopping behaviour using analytics tools
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience and to serve relevant advertising. These include:
- Essential cookies: Required for the website to function (shopping cart, login sessions)
- Analytics cookies: We use Google Analytics to understand how visitors interact with our site. Google Analytics may collect data about your browsing behaviour. You can opt out at tools.google.com/dlpage/gaoptout
- Advertising cookies: We use the Meta (Facebook) Pixel to measure the effectiveness of our advertising and to deliver personalised ads. Learn more and opt out at facebook.com/settings
- Remarketing: We may use Google Ads and Meta remarketing to show ads to people who have previously visited our site. These platforms operate under their own privacy policies.
You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
5. Google Services Compliance
Our use of Google services (including Google Analytics and Google Ads) complies with Google's advertising policies. We do not use Google services to collect or use sensitive personal information. We do not merge personally identifiable information with Google Analytics data without your explicit consent. We use Google services for aggregate reporting and to improve our advertising effectiveness only.
6. Meta (Facebook) Services Compliance
We use Meta Pixel and Meta Custom Audiences to measure conversions and show relevant advertising. We comply with Meta's Business Tool Terms. We do not share sensitive personal information with Meta. We do not upload data that would violate Meta's Data Policy. Users may opt out of personalised advertising through their Meta ad settings.
7. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Service providers: Payment processors, shipping carriers, email marketing platforms, and IT service providers , only to the extent necessary to provide services to you
- Legal authorities: Where required by law, court order, or to protect the rights and safety of our business or others
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the relevant party
8. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order records are generally retained for seven years for tax and legal compliance purposes. You may request deletion of your personal data at any time (subject to legal retention requirements).
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to or restrict processing of your data
- Data portability (GDPR)
- Withdraw consent at any time
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us at the details below.
10. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. All payment transactions are encrypted using SSL/TLS technology and processed by PCI-DSS compliant payment providers.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a prominent notice on our website or by email. Continued use of our website after changes constitutes acceptance of the revised policy.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact our team through the contact page on our website or by email at the address listed in our website footer.
Contact
If anything here is unclear, email theteam@customersupport.care before you order and a person will answer, usually within one business day. You can also use the contact page.